The Way In (Outreach Services)

The Way In Older Adult Services provides information for Chinese older adults and helps them access services that enhance quality of life.  In response to clients’ needs, a duty officer is in place on a daily basis to provide immediate attention and follow up services regarding seniors’ requests. 

Whether you need to fill out a form or deal with a difficult situation, we are here to help.  Our services include:

  • Information and referrals
  • Assistance with forms for pensions and benefits
  • Arrangement of transportation
  • Assessment and case management
  • Escort and interpretation for appointments
  • Home and hospital visitation
  • Supportive counseling
  • Elder abuse intervention and support
  • Commissioner for oaths and certified true copy
  • Centre and Community support group

Free services are provided in Cantonese, Mandarin and English.

To book an appointment, please call (403) 457-6609.